At Lemieux Equestrian Supplies, we’re committed to providing premium equestrian products and exceptional service from your first click to delivery and beyond. Whether you’re shopping for our signature Matching Set Collection, durable Horse Boots, or high-performance Saddle Pads, we want your experience to be seamless.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Cost: £12.95 (applied to all orders under £50)

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Available for orders over £50

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

International Shipping

Customers outside the UK are responsible for any customs duties, taxes, or import fees. Please check your country’s regulations before ordering.

Returns & Exchanges

We want you to be completely satisfied with your purchase of our premium equestrian products. If an item doesn’t meet your expectations, our straightforward returns process makes exchanges or refunds simple.

Our Returns Promise

  • 15-day return policy from the date of delivery
  • Items must be unused, in original packaging with all tags attached
  • Original shipping fees are non-refundable

Step-by-Step Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Subject: “Return Request for Order #[Your Order Number]”
  • Product name and reason for return
  • Your preferred resolution (refund or exchange)
  • Confirmation that the item is unused with original packaging
  • Your shipping address

Step 2: Wait for Authorization

Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number if applicable.

Step 3: Ship Your Return

Pack the item securely in its original packaging and ship to:

Lemieux Equestrian Supplies
15 Hardman St, Liverpool,
GB L6W 2YI

Important: Use a tracked shipping service as you’re responsible for the item until it reaches us.

Refund Processing

  • Timing: Processed within 5 business days of receipt
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Exchanges

For exchanges (e.g., different size of Horse Boots or color of Saddle Pads & Numnahs):

  • Follow the standard return process above
  • Clearly state your desired replacement item
  • We’ll ship your new item once the return is received (additional shipping charges may apply)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Fly Masks & Fly Veils (due to intimate fit requirements)
  • Grazing Muzzles (hygiene reasons)
  • Pressure Relief Pads (once removed from packaging)
  • Any custom or special order items from our Matching Set Collection

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (e.g., wrong Coolers & Day Rugs pattern), contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no additional cost.

International Returns

For customers outside the UK:

  • Return shipping costs are the customer’s responsibility
  • Mark packages as “Returned Goods” to avoid customs charges
  • Original international shipping fees cannot be refunded

Have questions about returning Headcollars and Leadropes, Foal Care items, or other products? Our friendly customer service team is happy to help at [email protected].