At Lemieux Equestrian Supplies, we take pride in offering premium equestrian products from our Matching Set Collection to New Season Rugs. We want you to be completely satisfied with your purchase of Horse Boots, Saddle Pads, or any of our other quality items. If you’re not happy with your order, our straightforward returns process makes it easy to exchange or return eligible products.

Our Returns Promise

We offer a 15-day return policy from the date you receive your order. Items must be unused, in their original packaging with all tags attached, and in resalable condition.

Returns & Exchanges Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email us at [email protected] with the following information (or use our template below):

Subject: Return Request for Order #[Your Order Number] Dear Lemieux Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Product Name: [Product Name e.g., “Fly Rug” or “Exercise Sheet”] Reason for Return: [Please specify – wrong size, damaged item, changed mind etc.] Preferred Resolution: [Refund / Exchange for (specify alternative product/size)] I confirm the item is unused, in its original packaging with all tags attached. My original order was shipped to: [Your Name] [Shipping Address] Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Authorization

Our team will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. Please include this number with your return.

Step 3: Ship Your Return

Pack the item securely in its original packaging and ship to:

Lemieux Equestrian Supplies
15 Hardman St,
Liverpool,
GB L6W 2YI

Important: We recommend using a tracked shipping service as you are responsible for the item until it reaches us. Original shipping fees are non-refundable.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Exchanges

For exchanges (e.g., different size of Horse Boots or color of Saddle Pads & Numnahs):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your return request
  3. We’ll ship your new item once the return is received (additional shipping charges may apply)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Fly Masks & Fly Veils (due to intimate fit requirements)
  • Grazing Muzzles (hygiene reasons)
  • Pressure Relief Pads (once removed from packaging)
  • Any custom or special order items from our Matching Set Collection

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (e.g., wrong Coolers & Day Rugs pattern), please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no additional cost to you.

International Returns

For customers outside the UK (excluding restricted regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original international shipping fees cannot be refunded

For any questions about our returns policy or your specific order of Headcollars and Leadropes, Foal Care items, or other products, don’t hesitate to contact our friendly customer service team.