Privacy Policy

At Lemieux Equestrian Supplies (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website equestrianrugs.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Order Information: Details about the equestrian products you purchase, including Bandages and Pads, Horse Boots, Rugs, and other equipment.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your correspondence with us via email at [email protected].

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders for our premium equestrian products, including our Matching Set Collection and New Season Rugs.
• To provide customer support and respond to inquiries about products like Fly Rugs or Saddle Pads.
• To improve our website and product offerings based on your browsing and purchasing preferences.
• To send transactional communications (order confirmations, shipping updates) and, with your consent, marketing communications about new products like our latest Exercise Sheets or Reflective Gear.
• To prevent fraud and ensure the security of our payment systems, particularly for international transactions involving products like Hoof Boots or Foal Care items.

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), and fulfilling orders globally (excluding certain Asian and remote regions).
• Legal Compliance: When required by law or to protect our rights, such as in response to a court order or legal process.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement robust security measures to protect your information:

• All payment transactions are processed through PCI-DSS compliant systems with 256-bit SSL encryption.
• We store data on secure servers and only retain personal information as long as necessary to fulfill the purposes outlined in this policy.
• We never store complete payment card details on our servers after transaction processing.

5. Your Rights

As our valued customer, you have certain rights regarding your personal information:

• Access: You may request details of the personal information we hold about you.
• Correction: You may update or correct your account information at any time.
• Deletion: You may request deletion of your personal data, subject to legal requirements.
• Marketing Preferences: You may opt-out of marketing communications at any time by clicking “unsubscribe” in our emails.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences when browsing our range of equestrian products.
• Analyze site traffic and shopping behavior to improve your experience.
• Facilitate the checkout process for items like Coolers & Day Rugs or Pressure Relief Pads.

You can control cookies through your browser settings, though this may affect certain website features.

7. International Data Transfers

As we serve customers globally (with some regional exceptions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.