Welcome to Lemieux Equestrian Supplies’ FAQ section. We’ve compiled answers to the most common questions about our premium equestrian products, delivery services, and customer care. Whether you’re shopping for our Matching Set Collection, New Season Rugs, or Hoof Boots, we’re here to help.
About Our Products
What makes Lemieux products special?
Our products combine superior craftsmanship with innovative designs tailored for the modern equestrian. From our Pressure Relief Pads to our Fly Rugs, each item is developed with both horse comfort and rider convenience in mind. We particularly pride ourselves on our coordinating Matching Set Collection that brings style to stable management.
How do I choose the right size rug for my horse?
Measure your horse from the center of the chest to the point of the buttock. Our Rugs and Exercise Sheets come in standard sizes with adjustment options. If you’re between sizes or have specific fitting concerns, our customer service team can advise – just email [email protected] with your measurements.
Are your Fly Masks and Veils suitable for all breeds?
Yes, our Fly Masks and Fly Veils come in various sizes to accommodate different head shapes. For foals or particularly small breeds, we recommend our Foal range which includes specially scaled-down versions.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through encrypted systems for your protection.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive email updates at every stage. For order inquiries, simply email us with your order number to [email protected].
Do you offer discounts for bulk purchases?
While we don’t have a formal bulk discount program, orders over £50 qualify for Free Shipping via EMS. Seasonal promotions are announced through our newsletter – keep an eye out for specials on Horse Boots and Saddle Pads collections.
Shipping & Delivery
Where do you ship to?
We ship globally to most countries (excluding some Asian and remote areas). Our carriers are experienced in handling equestrian equipment worldwide, from Headcollars and Leadropes to our full Horse Equipment range.
How long will my order take to arrive?
- Processing Time: 1-2 business days before dispatch
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch (£12.95)
- Free Shipping (EMS): 15-25 business days after dispatch (orders over £50)
Pro Tip: For seasonal items like Coolers & Day Rugs, order well in advance to account for delivery times.
Will I have to pay customs charges?
Depending on your country’s regulations, customs duties or import taxes may apply. These are the responsibility of the recipient and aren’t included in our shipping costs. We declare all packages accurately as “Equestrian Equipment” with the appropriate value.
How can I track my order?
Once dispatched, you’ll receive a confirmation email with your tracking number. Use this on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey and estimated delivery date.
Returns & Exchanges
What is your returns policy?
We accept returns within 15 days of receipt, provided items are in original, unused condition with all tags attached. Return shipping costs are the customer’s responsibility. To initiate a return, email [email protected] with your order details.
Can I exchange an item for a different size/color?
Yes, we’re happy to facilitate exchanges for available items in our collection like Bandages and Pads or Horse Boots. Contact us promptly after receiving your order to arrange this.
What if my item arrives damaged?
In the rare event of damage during transit, contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll work with the carrier to resolve the issue promptly.
Product Care & Advice
How should I clean my Lemieux rugs?
Most of our Rugs can be machine washed at 30°C using mild detergent. Avoid bleach and fabric softeners. For items with special coatings (like our Reflective Gear), check individual care labels.
Are your Grazing Muzzles adjustable?
Yes, our Grazing Muzzles feature adjustable straps for a secure yet comfortable fit. Always monitor your horse when first using any grazing restriction device.
Do you offer advice on boot fitting?
Absolutely! Whether you’re choosing Hoof Boots or Horse Boots, our team can provide sizing guidance based on your horse’s measurements and intended use. Don’t hesitate to reach out with your questions.
Still Have Questions?
Our customer service team at Lemieux Equestrian Supplies is always happy to help with any queries about our products, from Saddle Pads & Numnahs to our complete Boots & Bandages range. Contact us at:
Email: [email protected]
Address: 15 Hardman St, Liverpool, GB L6W 2YI
Thank you for choosing Lemieux – where quality meets equestrian excellence in every stitch.