At Lemieux Equestrian Supplies, we understand that when you order equipment for your beloved horse, you want it to arrive safely and promptly. That’s why we’ve partnered with world-class delivery providers to ensure your equestrian essentials reach you wherever you are in the world (excluding some Asian and remote areas).
Please note: All orders are processed within 1-2 business days before dispatch. Delivery times are calculated from the date of dispatch, not the date of order.
Our Delivery Options
| Service | Carrier | Delivery Time | Cost | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | £12.95 | Those who need their items more quickly |
| Free Shipping | EMS | 15-25 business days after dispatch | Free on orders over £50 | Budget-conscious customers ordering multiple items |
International Delivery Information
As a global equestrian supplier (shipping to most countries worldwide, excluding some Asian and remote areas), we’re experienced in international deliveries. However, please be aware:
- Customs duties or import taxes may apply depending on your country’s regulations
- Delivery times may be extended during peak seasons or due to local customs clearance
- We recommend tracking your package through the carrier’s website once dispatched
Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number. You can use this to:
- Monitor your package’s journey
- Estimate your delivery date
- Arrange for someone to be available to receive your parcel
Equestrian Tip: If you’re ordering seasonal items like our New Season Rugs or Coolers & Day Rugs, we recommend ordering well before you need them to account for delivery times.
Returns & Exchanges
We want you to be completely satisfied with your Lemieux products. If for any reason you need to return an item:
- You have 15 days from receipt to initiate a return
- Items must be in original, unused condition with all tags attached
- Return shipping costs are the responsibility of the customer
For our complete returns policy or to initiate a return, please email our customer service team at [email protected].
Our Delivery Promise
At Lemieux Equestrian, we believe that quality shouldn’t stop at our products. From our Matching Set Collection to our practical Hoof Boots and Pressure Relief Pads, every item deserves careful handling and prompt delivery.
While we make every effort to ensure smooth deliveries, we understand that sometimes things don’t go as planned. If you experience any issues with your delivery:
- Contact us immediately at [email protected]
- Have your order number ready
- We’ll work directly with the carrier to resolve any issues
Thank you for trusting Lemieux Equestrian Supplies for your horse care needs. We’re honored to be part of your equestrian journey, from stable to show ring and every adventure in between.
The Lemieux Team
15 Hardman St, Liverpool, GB L6W 2YI